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Tickets return


The refund is carried out in the same way as the payment was made (in cash in case of cash payment at the cash desk or to a bank account when paying with a bank card at the cash desk or on the website).

In cases of replacement, cancellation or postponement of the match, the cost of the tickets being handed over is refunded to the buyer in full (100%).

Tickets are accepted for refund in the following terms:

- from the moment of the official notification of the postponement of the match until the start of the match;

E-Ticket Return:

The customer can  return  the electronic ticket by means of a written request to the email address support@bileton.ru . An electronic version of the following document must be attached to the letter:

1. A scanned copy or photo of the return application filled out by the owner of the bank card from which the payment was made;

Making a return of the e-ticket is carried out by transferring funds to the bank card from which the payment was made, within 10 (ten) banking days from the date of submission of the specified application.

CLICK to download the Refund Application Form

After sending, you will be notified by a reply letter of acceptance of the application for a refund.

Ticket Return (SAF):

The Customer can issue a Ticket refund (SAF – a Strict Accounting Form issued at the ticket office) by contacting the ticket office where the ticket was purchased.

To make a refund at the ticket office, the client must have the following documents with him:

1. Identity document;

2. Ticket original  (SAF).